Tenant FAQ

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Basics


 

What is Speedrent?

A: Speedrent is a house rental platform that connects landlords directly with the tenants. Landlords can advertise their property for free and their property will be protected with Allianz Insurance of up to RM25,000.

Please watch the below short video to know how Speedrent works for landlords.

It will take less than 1 minute of your time.

 

How do I post a property?

Website: A: Click on the top left button that says ‘Post Your Property’ and follow the instructions on the page.
Google Play app:
Click on the top left on the three horizontal lines, then on pop up bar click on my listings and then click on the + button in yellow on the bottom right to post your property.
iOS app:
Click on the “My listing” button at the bottom and then click on create my listing to list your property. my listing to list your property.

 

How does Speedrent protect me?

A: We’re partnered with an insurance company called Allianz Insurance. Through our partnership, we cover landlord’s properties up to RM25,000.

A claims report should be submitted within 2 weeks of the incident.

What we cover Time Taken
2 months of rental 3-7 working days
Utility bills or minor property damage up to RM1000 3-7 working days
Accidental damage or theft (up to RM15,000) 21-30 working days
2 lawyer letters of demand
Eviction letter

 

How do I communicate with tenants?

A: After the tenant has seen your property listing on Speedrent, you will receive a chat request from the tenant. We will inform you via SMS and notification on the app. You will have to click on the link to chat with the tenant or use the app to chat with the tenant.

Our sales team will also connect you with the tenant via WhatsApp. We advise you to download the App to get updates and chat notifications.


P.S: The No Deposit Scheme only applies to houses that have a rental from RM800 to RM4000.

 

What do I do at a viewing appointment?

A: Meet the tenant at your rental property for the viewing of the property. We advise you to ask the tenant any relevant questions to clear all your doubts.

 

I have a deal. What do I do now?

What to do if i want to rent the house after viewing landlordA: Create a tenancy agreement.

Website:
Go to https://speedsign.speedrent.com/ to create the agreement.

Android App:
Click on the top left horizontal lines. Then, click on Speedsign to proceed.

iOS App:
Click on the “More” button at the bottom. Then, click on Speedsign to proceed with the process.

Fill in all the details and send it to the tenant. The tenant will then fill in the information, sign the contract and send it back to you. This is where you’ll need to sign it.

After both of you have signed, the tenant will receive an email about payment. The tenant needs to click on the link to make the payment.

If you’re facing any further issues, do contact Speedrent Customer Support team via the app or send an email to hello@speedrent.com.

 

How do I remove my listing?

A: You can follow the below steps to remove your listings:

Android App:

Delete Listing Android 2.0
1. Click on the top left horizontal lines.
2. Click on “My Listing”.
3. There is a delete button on your listing. Click that to delete the listing.

iOS App:

Delete Listing iOS 2.0

1. Click on “My Listing” from the bottom bar.
2. There is a delete button on your listing. Click that to delete the listing.

Website:

1: See to it that you are logged in

2: Under your name, you will find the “My Listing” button

3: Click on it

4: Click “Delete” to remove your listing.

 

How do I benefit from Speedrent?

A: These are your Speedrent benefits, all for you.

1. An Allianz Insurance protection that will insure your property for up to RM25,000.

2. Speedrent will also manage the operations so you don’t have to worry about rental collection.

3. When a tenant is about to default or already defaulted, Speedrent’s operations team will guide the landlord with the eviction process.

4. To avoid/minimize defaults, Speedrent runs a strict background check on the tenant before renting the property to any tenant.

 


Insurance


How does Allianz Insurance protect me?

A: We’re partnered with an insurance company called Allianz Insurance. Through our partnership, we cover landlord’s properties up to RM25,000.

A claims report should be submitted within 2 weeks of the incident.

What we cover Time Taken
2 months of rental 3-7 working days
Utility bills or minor property damage up to RM1000 3-7 working days
Accidental damage or theft (up to RM15,000) 21-30 working days
2 lawyer letters of demand
Eviction letter

 

How do I deal with damages or loss of goods & furniture?

A: Allianz General Insurance Company (Malaysia) Berhad (735426-V) will provide up to RM1000 to cover any minor damages or unpaid utilities as a result of the tenant. If there is theft in the house or any accidental damages in the house, you have protection with up to RM15,000 for the loss of home content.

 

When will I get the copy for Allianz Insurance policy?

A: You will receive the insurance policy within 30 working days after the start date of the tenancy.

 

Who will pay for the Allianz Insurance?


A: The Allianz insurance for the landlords will be covered by Speedrent. There is no cost for the landlords.

 

How much time does the claim take?


A: The time taken for you to get your claim amount is as follows:

What we cover Time Taken
2 months of rental 3-7 working days
Utility bills or minor property damage up to RM1000 3-7 working days
Accidental damage or theft (up to RM15,000) 21-30 working days

The landlord gets 2 weeks after the end date of tenancy agreement to claim any of the above.

Any consequential loss or damage of any kind will not be insured. They are only covered should the losses/damages be caused by your tenant.

 

How does claiming work?

A: A claims report should be submitted within 2 weeks of the incident.

The time taken for you to get your claim amount is as follows:

What we cover Time Taken
2 months of rental 3-7 working days
Utility bills or minor property damage up to RM1000 3-7 working days
Accidental damage or theft (up to RM15,000) 21-30 working days
2 lawyer letters of demand
Eviction letter

 


Rental


How do I receive my rental income?

A: Your tenant will pay us the rent and we will transfer it to you within 3 working days.

 


Payment


Is Speedrent’s service free? / How much does Speedrent’s service costs?

A: It is free to post your property on Speedrent.

However, once you find a tenant from Speedrent and proceed with the No Deposit Scheme, Speedrent will charge the landlord the last month’s rental as fees.

This means that the last month of rental from the tenancy will not be transferred to the landlord as it is charged as fees.

But, if the tenant moves out earlier than the tenancy period as per the tenancy agreement, then Speedrent will not charge the landlord any fee.

 

In the case of default payment, when will Speedrent pay landlord?

A: After 2 weeks when the tenant still hasn’t paid the rental on the agreed date (specified in the tenancy agreement) and has left the premise. The landlord must file a police report of this incident.

Speedrent will process the claim procedure on behalf of the landlord. After submission of the report, it will take 03 to 07 working days to get the claimed amount from Allianz Insurance.

 

Will I be notified in case of non-payment?

A: Yes. We will always keep you notified in case of any delay in the payment via SMS, WhatsApp and phone calls.

Also, you can check the rental status using the app.

Android app:
Click on the top left three horizontal bars. Then, click on “Rental Management” to check the rental status.

iOS app:
Click on “More” at the bottom of the screen. Then, click on “Rental Management” to check the rental status.

You can always email finance@speedrent.com for any further rental issues.

 


Tenancy agreement


How do I sign the tenancy agreement?

A: You and the tenant need to go to https://speedsign.speedrent.com/ to create and sign the tenancy agreement.

OR

A: Go to the mobile app and click on the Speedsign button to create and sign the tenancy agreement.

Website:
First, go to https://speedsign.speedrent.com/A: Fill in all the details and send the agreement to tenant. Then, the tenant will fill in the information and sign the contract before sending it over to the landlord. This is where the landlord needs to sign the contract.

After this, the tenant will receive the email in regards to payment. The tenant needs to click on the link to make the payment.

Android app:
Click on the top left horizontal lines. Then, click on Speedsign and proceed with the same process.

iOS App:
Click on “More” at the bottom of the screen. Then, click Speedsign and proceed with the same process.

If you are facing any further issues, then do contact Speedrent Customer Support team via the app or send an email to hello@speedrent.com.

*The tenancy agreement costs RM399 which is paid by the tenants before moving in.

 

Is there a tenancy agreement? Customisable? Who pays for it?

A: Speedrent has a tenancy agreement template prepared exclusively for the landlord. You can add supplementary clauses (e.g: No Smoking, No Alcohol) but it should not change the main agreement. The tenancy agreement fee is RM399 for one year which is paid by the tenant. The fee is inclusive of stamp duty and stamping service.

 

What if the tenant wants to terminate the tenancy agreement early?

A: If the tenant for any reason wants to terminate the tenancy agreement early, he/she must comply with the following terms:

– Give Speedrent & the landlord 2 months’ notice before the termination date.

– Should he/she need to leave immediately, he/she must pay two months rental as a penalty.

– Arrange handover of keys upon moving out.

 

Is a digital tenancy agreement legal in Malaysia?

A: A digitally signed tenancy agreement legal and the duty stamped copy will be admissible in court under Section 7 of Electronic Commerce Act 2006 and Section 62(2) of Digital Signature Act 1997.

Section 7 of Electronic Commerce Act 2006 basically states that an electronic message can be used to express any related communication when it comes to a contract formation.

As for Section 62(2) of Digital Signature Act 1997, a document signed with a digital signature is as legally binding as a document signed with a handwritten signature, an affixed thumbprint or any other mark.

 


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