Tenant FAQ

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E-mail us at hello@speedrent.com if you can’t find the question/answer you’re looking for.


 

How to find a Property


 

What is Speedrent?

A: Speedrent is a house rental platform that connects landlords directly with the tenants. Speedrent makes use of a No-Deposit policy. This means that you do not pay the landlord any deposit for moving into the house.

Please watch the below short video to know how Speedrent works for tenants.

It will take less than 1 minute of your time.

 

How do I search for a house?

A: Go to the search button on the homepage of the website or our mobile app and search for the property. Fill in the details accordingly: area, pricing, furnishing and click on the search button.

Search

P.S: We recommend that you search for at least 5 houses and put a chat request to at least 5 landlords so that you can find a house faster.

 

What do I do when I find a property I like?

A: If you have found a property that you want to view, follow the steps bellow:

1. Click on the “Chat with Landlord button”.

2. Put in your request to chat with the landlord.

CR new

Kindly give around 24 hours for the landlord to accept your chat request. We’ll remind you via SMS. If the landlord has accepted your chat request, you can start chatting with the landlord and decide when to meet the landlord for viewing of the property.


Note: We recommend that you search for at least 5 houses and put a chat request to at least 5 landlords so that you can find a house faster.

 

What do I do if I get no replies from landlords?

A: When you have a landlord that is not cooperating with you or has not replied to your chat request, contact us to help you make a deal. Drop an email at hello@speedrent.com

P.S: We recommend that you search for at least 5 houses and put a chat request to at least 5 landlords so that you can find a house faster.

 

What do I do if I want to rent the house after viewing?

A: If you’ve met the landlord and want to proceed then follow the simple steps below:

1. Ask the landlord to create the tenancy agreement on https://speedsign.speedrent.com/.

2. Our team will give you a call for a quick background check.

3. After signing the agreement you will receive a payment link to make the rental payment.

If you have not received any calls from our team, feel free to email us at hello@speedrent.com

P.S: For home rental, the No Deposit Rental only applies for rental from RM800 to RM4000 only.

 

How long is a tenancy period?

A: 6-12 months.

 

Is there a tenancy agreement?

A: Yes, there is a tenancy agreement. Your landlord will create it on Speedsign and send it to you. After that, you have to click on the link to the agreement and sign it.

 

Who pays for the tenancy agreement?

A: You as the tenant will pay for the tenancy agreement.

 


Payment


 

Is the Speedrent service free?

A: The Speedrent service when using the app, website or searching for a house is free for tenants.

Only once you have decided to rent the house, you as a tenant will have to pay the following before moving in.

 

1st month’s rent + 12th month’s rent + RM 399 tenancy agreement fee

Note that this is an advanced payment, not a deposit. After paying, you will not have to pay rental for the 1st month and 12th month. From the 2nd month until the 11th month of the tenancy agreement, all you have to do is pay the rent like usual.

6% SST will be included in the tenancy agreement fee.

 

Who do I pay the rental to?

A: You will have to pay the rental to Speedrent every month. Speedrent will send you an invoice every month to your email 3 days before the due date.

 

How do I pay the rental?

A: We’ll send you an invoice every month to your e-mail 3 days before the due date.

You can click on the payment link to pay via:

1. Credit/debit card

2. Online banking

3. ATM/CDM

 

How much do I have to pay for No Deposit?

A: There is no fee for you to get No Deposit Rental scheme.

Once you have decided to rent the house, you as a tenant will have to pay as below:

Before moving in: 1st month’s rent + 12th month’s rent + RM399 for the tenancy agreement.

After this, from the 2nd month until the 11th month of the tenancy agreement, you will have to pay your normal monthly rent as per your due date.

Note: 6% SST will be included in the tenancy agreement fee.

 

How much do I have to pay on the first month?

Once you have decided to rent the house, you as a tenant will have to pay as below before moving in:

1st month’s rent + 12th month’s rent + RM399 for the tenancy agreement

Note: 6% SST will be included in the tenancy agreement fee.

 

Do I pay in the month itself or before moving in?

A: You have to make the full payment to collect the keys. If you need some time, you can book the property with a minimum of RM500 and pay the remaining amount later before moving in. The full amount includes the 1st month’s rent, 12th month’s rent, and RM399 tenancy agreement. 6% SST will be included in the tenancy agreement fee.

For payment chart, please refer to the following:

 

Tenant Move In Payment Schedule

 

Will you notify me if/when my credit card is rejected?

A: Yes, we will notify you within 24 hours. We will attempt to charge again within 3 days.

 

 


Tenancy Agreement


 

How do I sign the tenancy agreement?

A: You can either go to https://speedsign.speedrent.com/ to sign your agreement or go to Speedsign in the Mobile App to sign your agreement.

What to do if i want to rent the house after viewing

 

With No Deposit, does that mean I can leave the property anytime?

A: No, you cannot leave the property anytime before the contract ends.

If you want to leave before the contract ends, then as per the tenancy agreement you will have to give 2 months’ notice or pay the two months’ rent before leaving. Also, you will have to pay for your utilities of the last month you stayed before leaving the property.

P.S: In case of early termination initiated by the tenant, the last month’s rent is not refundable. The last month which is the 12th month in case of a 1-year contract will be forfeited by the tenant.

 

How much do I have to pay for the tenancy agreement?

A: The tenancy agreement will cost RM399, which includes the digital tenancy agreement prepared by Speedrent and the stamp duty by Lembah Hasil Dalam Negeri (LHDN).

Note: 6% SST will be included in the tenancy agreement fee.

 

Is a digital tenancy agreement legal in Malaysia?

A: A digitally signed tenancy agreement and the duty stamped copy are legally admissible in court under Section 7 of Electronic Commerce Act 2006 and Section 62(2) of Digital Signature Act 1997.

Section 7 of Electronic Commerce Act 2006 states that an electronic message can be used to express any related communication when it comes to a contract formation.

Section 62(2) of Digital Signature Act 1997 states that a document signed with a digital signature is as legally binding as a document signed with a handwritten signature, an affixed thumbprint or any other mark.

 

What are CCRIS and CTOS checks?

A: CCRIS checks for your loan and payment history for the past 12 months.

CTOS checks if you have sufficient credibility to pay the rent. This is done by checking your credit history for the past 24 months.

Speedrent has to perform these checks before you can start renting properties listed on Speedrent under the No-Deposit Rental Scheme.

 

What does the background check entail? / What documents should I bring for background check?

A: If you are a Malaysian citizen, we will check the following:

1. Employment Offer Letter (if you are working) or University Offer Letter (if you are a student)

2. Past 3 months’ bank statements

3. CCRIS & CTOS score

If you are a foreigner, we will check the following:

1. Passport Copy

2. Visa Copy

3. Employment Offer Letter (if you are working) or University Offer Letter (if you are a student)

4. Past 3 months’ bank statements

 

What if I want to terminate my tenancy agreement early?

A: If you, for any reason, want to terminate the tenancy agreement early, you must comply to the following terms:

1. Give your landlord 2 months’ notice before the termination date.

2. Should you need to leave immediately, you must pay 2 months’ rental as a penalty.

3. Arrange for the handover of keys upon moving out.

Please note that the 12th month rental you paid when moving in will not be refunded.

 

What happens when the tenancy agreement ends?

A: There are two possible actions for when the tenancy agreement ends:

1. Renew the tenancy agreement for another period of 6 to 12 months.

2. Move out after the end of the agreement.

When you move out you must take care of the following:

1. Clear all utility bills

2. Arrange a handover of keys with your landlord

 

Room Rental


Basics


Is room rental available to everyone?

A: Yes, this service is available to everyone.

 

Does the insurance apply to tenants?

A: No, the insurance applies to landlords only.

 

How does Room Rental work? / How do I search for rooms?

A: Search for rooms on our website or app.

On our homepage, click on the search bar. After that, search for the area you want and filter by Room.

 

How do I chat with the landlord?

A: When you’re on the page of the property that you like, select the “Chat with Landlord” button. When the landlord has accepted your chat request, you can start chatting to set up a viewing appointment.

 

How long is a tenancy period?

A: 6-12 months.

 

Is there a tenancy agreement?

A: Yes, there is a tenancy agreement. Your landlord will create it on Speedsign and send it to you. After that, you have to click on the link to the agreement and sign it.

 

Payment and No Deposit


Who pays for the tenancy agreement?

A: You as the tenant will pay for the tenancy agreement.

 

How much is the tenancy agreement for renting a room? / How much does the tenancy agreement cost?

A: The tenancy agreement for renting a room costs RM149 + 6% SST.

 

Will there be SST/tax charged? / Is there going to be SST?

A: Yes, 6% SST will be charged. So it will cost RM149 + 6% SST.

 

Are utilities included in the rental fees? / Will utilities be included in the rental?

A: Yes, utilities are/will be included in the rental fees.

 

Who pays for the stamping fee?

A:You as the tenant pay for the stamping fee together with the tenancy agreement which will cost RM149 + 6% SST.

 

Do I have to pay anything?/Is this service free?/Is there any extra fee?

A: You do not have to pay to search for properties. You only have to pay for the tenancy agreement which costs RM149 + 6% SST.

 

How much do I have to pay before moving in?

A: 1st and 12th month’s rental + RM149 (+6% SST) tenancy agreement fee.

 

How does payment work for room rental? / How do I pay for room rental?

A: You pay via credit card. No other method of payment will be accepted for room rental.

 

Is there No Deposit for room rental? / Do I have to pay any deposit?

A: Yes, there is no deposit for room rental. There is No Deposit for room with rental from RM300 to RM1500.

 

Will my credit card be charged automatically every month?

A: Yes, it will be charged automatically every month.

 

Will I be informed if my credit card fails to be charged?

A: Yes, we and your bank will inform you.

 

Background Check


What documents should I provide for background check?

A: The documents differ if you are an international or local tenant. The documents needed are listed below:

LOCAL:

  • Students: Offer letter, 3 months’ bank statement, credit score (if parents are paying)
  • Working class: Employment letter, CTOS/RAMCI check, 3 months’ bank statement

INTERNATIONAL:

  • Students: Offer letter, passport, visa, bank statement
  • Working class: Employment letter, 3 months’ bank statement, visa, passport

 

Early Termination and House Rules


What happens if the common room is left dirty by my other housemates?

A: Your landlord should be the one in charge to engage with our cleaning partners for the cleaning as there is a once-a-month cleaning service.

 

Are there any house rules to follow? / What are my responsibilities when I rent a room?

A: The basic house rules are as follows:

  1. Kitchen use
    Everybody should clean up after cooking. All dishes and cookware used should be cleaned after use and left to dry.
  2. Cleaning duties and supplies
    Cleanliness of the house should be maintained well together. Supplies should be purchased by you.
  3. Common area use
    Everybody is to clean up after themselves or any guests in common area.
  4. Pets
    Pets are only allowed after informing Landlord and given the consent to do so.
  5. Conflict resolution
    In the interest of household harmony, you agree to make reasonable efforts to maintain a peaceful environment within the House and shall work together to resolve any differences
  6. Noise level
    You are to be considerate to other tenants and/or neighbours by keeping the noise low.
  7. Drug use
    Any type of illegal drug is not to be brought around, kept or used in the house.
  8. Additional tenants
    Only the Tenant stated in the tenancy agreement is allowed to occupy the room.

 

What if I want to terminate the contract? / What if I don’t want to complete my tenancy?

A: You’ll have to give 2 months’ notice to your landlord, pay rent for those 2 months including utilities and clear the place before leaving. Otherwise, you cannot as per the tenancy agreement.

 

What if I want to terminate the contract early? / What if I have an emergency and have to move out early?

A: You will have to follow the early termination clauses stated in your tenancy agreement. Give your landlord 2 months’ notice, pay rent for the 2 months plus utilities and clear the place before leaving.

In the case of an emergency, it’s best to inform your landlord and us before doing anything.

 

Will the last month’s rent be carried, forwarded or refunded if I terminate my tenancy early?

A: No, the money will not be refunded.We will consider the last month’s rent to be forfeited as you have not completed the tenure as per the tenancy agreement.

 


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